July 03, 2008 @ 7:27 PM Comment?

Filed under: Opinions, Pedestal

For the last couple of days I have had some problems with my McAfee account. For some reason it wouldn’t accept my password. Although I was quiet sure I was using the right one, as I had written it down when I created the account.

After trying to get a password retrieval email at least 3 times on Monday, I contacted customer support yesterday with my problem. McAfee has a great system that allows you to get customer support for free, or well nearly free. They have an online chat system that allows you to talk to an employee, instead of calling them. This is a great service as you don’t have any extra costs on top of your internet subscription, in contrary of using the phone service.

When I contacted the Customer Support yesterday, I explained my problem and hoped it would be solved quickly. I mean how hard can it be to get an email send to my email address I registered with? I couldn’t have been more wrong, after more than 30 minutes in the chat, the only thing I achieved was that the employee could tell me my email address (which I submitted before the chat) and when I resubscribed to their service (and I already knew that too!).
Even though he tried his best, or at least that’s what I assume, he couldn’t solve my problem and told me they had server problems, so to ‘keep trying with the old email and password’.

Great advice! After trying a few times with the previous settings, my account gets blocked! And of course the only way to unblock it, is to retrieve a new password by email.

All I wanted to do was bang my head against the wall, but considering that wouldn’t do me (or my computer) any good I decided to have one more go at the chat support today. After some server updates on McAfee’s side I finally got a hold of a representative and within 15 minutes all was working again. He understood the problem immediately, reset my account and password, gave it to me in the chat and asked me to try and login.

I could login instantly and was prompted to change the password. Which I have written down, once again. Now my computer is protected again and I feel safe. I just wonder why the first representative couldn’t have done this yesterday, it wouldn’t have frustrated me as much.

Overall I’m very satisfied with their Customer Service. I have had a slight problem before with my set-up and contacted them through chat then, everything was solved within 10 minutes then too. So all in all 2 out of 3 and for free is definitely not bad. Especially if you compare it to other Customer Services.

What’s your best or worst experience with Customer Service and did it eventually get solved?

July 02, 2008 @ 8:41 PM 1 Comment

Filed under: Updates

For those of you who were wondering what kind of laptop I got; it’s a Fujitsu Siemens Amilo Pi 2540. It’s probably not the best laptop around, but certainly not the worst one either. So far I love it, I didn’t know I could actually open my mail immediately instead of having to wait for it a good 5 minutes before it would load .

I still have to add things from my back up, but so far I already installed and loaded some of the old things I had. Such as files and emails. The only emails I lost are the mails send to my account between June 20 and July 1. If you send any emails to me in that time frame, please resent them as they have been lost…

You might have noticed that there now are ‘Asides’ on the sidebar. You see those things everywhere these days and I kind of liked the idea to be able to add short thoughts without having to write up a whole new post in my blog. Those asides will not show up in the feed, nor in the recent entries list so if you want to know what’s on my mind; just visit here .

There are some more things in the making, such as a special site for Sam and Cas, but those photos have to be recovered from the back up first.

The one good improvement so far though is that I’ve already updated 2 days in a row, not a bad start eh?!

Edit: I completely redid the setup of the themes. Most of it is done but there are a few things that I’m not satisfied with I have to look into. On the Butterfly theme I created a gap between the header and the content, as it should be, I noticed that on the subpages it was sqeezed against the header.
Also, I didn’t know that my poetry wasn’t working!

July 01, 2008 @ 9:52 AM 5 Comments

Filed under: Personal

It’s time to go, and time to move on. To move on to something better. I have tried to adjust things, to make things better but it didn’t do any good.

Sometimes I ask myself, what is 10 minutes? But 10 minutes can be a long time, especially if you’re in a hurry. And yesterday I decided I can’t do this anymore, or actually the decision already came over the weekend, and it has been lingering in the back of my head for a while now.

I hardly use it anymore, just because ‘it takes so long’ to use it. It annoys me to have to go through it, and that’s never a good thing.

So this is my last blog from here, and I’m saying goodbye…

Goodbye to my old laptop, and hello to my new faster laptop which should be arriving today!

Thank you for a good 3 years of service, you will still be around, as a back-up, so you’re not completely disposed off.

And for those of you who got a little scared and thought I was leaving and closing my website (or for those of you who where doing a little dance singing ‘Ding Dong the witch is gone’, too bad, I’m still around!). I’m not going anywhere.

Actually I’m hoping that with the new laptop it will be easier to update things. With my current one, I have to wait at least 10 minutes for it to boot. It freezes up as soon as I want to use MSN, or when I want to internet while it’s running an anti-virus scan. The scanning itself seems to take up forever as well. So yesterday, I purchased a new laptop which should make all of that a thing of the past!